What distinguishes Sandy, Inc is our outstanding Post-Sales Support. Your product is our responsibility long after it is shipped. We provide you with a convenient 800 number on all our products and detailed easy to understand instruction sheets for assembly. We are a single point of contact for all communication and customer satisfaction. Your customer can call us directly with any issues or concerns they have regarding our product with a 100% satisfaction guarantee.
We act quickly to provide a resolution of issues or to help with assembly questions. We also provide timely replacement of damaged parts and file shipping claims on your behalf. We resolve most issues on the phone or send them to our team for our tougher issues, but in all cases engage with you to quickly resolve the issue.
We complete follow-up calls with the end user to ensure your continued satisfaction.